Managing Across Cultures Essay Example | Topics and Well Written Essays - 500 words - 7

Managing Across Cultures - Essay Example In this case then the managing across the different cultures should be professional without any discrimination drawn on the lines of culture. It is then common to find many news articles and other published materials addressing advocating for the effective management across cultures in all business organizations or companies. Therefore, the implications of business management and other aspects of culture in business decision making are mostly outlined in such articles. I found such an article with the title â€Å"Build on Your Strengths Instead of Focusing on Flaws.† In this article, Harjit Gill who is the chief executive of an electronics company based in Singapore gives his experience on how to manage the company with a team of employees with different cultures in order to meet the company’s objectives. As explained in Kolesnikov-Jessop (2014), Gill explains that a good manager is a person that is very transparent to others and someone that other people are always free to talk to and seek help from in case of any challenges or problems at the workplace. He explains that all these draw the line between a team leader and a team manager. This means that when it comes to managing and organization, one needs to ensure that that the team he is managing get to learn and step up from the level they are in. when it is about delegation of duties, an employee should be able to understand that decision made by the manger and identify how the decision is good for them and the whole organization. Gill also gives his experience while managing across cultures in the company. He says that one should generalize issues without considering the composition of the workforce and instead get to know the people well and the different cultural aspects in them (Kolesnikov-Jessop, 2014). It is important them to pull the different people into one team that can learn from each other by leveraging the differences in cultural traits of the

Contemporary Scenario of Service Industry Essay

Contemporary Scenario of Service Industry - Essay Example In this paper, the researcher has discussed on various strategies and models adopted by service industries to attain competitive advantage and identifying the key success factors of the behind accomplishing their corporate image. The service sector is the portion of the economy that generally produces intangible goods. Throughout the world, service sector faces a high level of competition as there are many buyers and seller in the market. Producing service trend generally requires less natural capital and more human capital. One of the major benefits of growing service sector is less pressure on the local and global environment (Reed and DeFillippi, 1990). Presently developing countries give more emphasis on service sector in comparison to the other sectors. In the modern world, the growth of service sector is particularly important as it allows employing educated labor force and thus, reducing unemployment and economic crisis. In the service sector, service quality is one of the basic tools to gain competitive advantage. As defined by West and DeCastro (2001), there is no proper definition of the service quality due to the existence of discrepancies among the people. Measuring service quality is the most recurrent topic in management literature. However, (Youndt et al. 1996) described that perceived service quality by the people is the best way to measure attributes of the service over which the company has control. Youndt et al. (1996) developed a conceptual framework of service quality where they identified five major gaps that could impact customer’s evaluation of service qualities in various industries in service sectors, for instance, banking, tourists, event,  and hospitality. These gaps were: Service firms may not always understand what service or features they must have in their product to meet needs of the customers, or what level of features needed to be added in order to deliver high-quality service. This gap arises when firms positively identify wants of the customers, but the means to deliver service according to their expectation does not exist (Godard, 2001).